※ Please check the mobile phone model before ordering ※
Due to the nature of international shipping, the return process is complicated.
The customer is responsible for the international shipping cost incurred for returns due to incorrect orders.
(Wearing Kim Hye-soo, SBS Hyena)
This is a golden blue phone strap that appeared in the hit drama “Hyena” in early 2020.
It appeared with the main character in each episode to the extent that it was misunderstood as a sponsorship, and the popularity of the product increased so much that many low-cost counterfeit products were mass-produced.
However, the product you are aware of is ARNO's Golden Blue.
The reason why Golden Blue was ranked number one in sales even before the drama is that it suits anyone regardless of style, gender, or age, and the combination of gold and navy is luxurious.
Regardless of the season, if you are looking for a strap that can handle both bright beige tones or dark navy, ARNO's Design Lab recommends Golden Blue.
Case: Super Clear Case with high-end specifications (except for some models)
Adjuster: rose gold colored brass material
Strap Length: 1.5 m (+- 10cm)
*Introducing ARNO grip talk and masking tape with ARNO's unique sensibility.
[ ARNO GRIPTOK ]
Heart-shaped Griptok (Pink)
Circular Griptok (White)
Round Griptok (Black)
[ ARNO MASKING TAPE ]
Golden Sky / Deer Mint / Daily Pink / London Green
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please send an email to our customer service center if you would like to request an exchange or return on your order.
1. Click on the [SIGN UP] link and create your account. 2. After login, the benefit will be applied to your order automatically when you checkout.
*Customs and Duties: The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
1. Address for returns and exchanges: -  3rd Floor, Nonhyeon-dong, 10 Nonhyeon-ro 133-gil, Gangnam-gu, Seoul, Republic of Korea
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if: -you receive a product different from your order; or -you receive a defective product.
(1) Contact us by email(firstname.lastname@example.org) and request a return within ten days of receipt. You are required to attach the photos of the received product(s) and include the order number and the reason for the return.
(2) A customer service representative will be in contact to assist you by email.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and mail it with the item to return. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -the products are damaged due to your mishandling -your return request is not approved by our staff
4) If there is a missing item from your order:
*Contact our customer service center by email(email@example.com) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags, etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.